Phone lines

LAINDON MEDICAL GROUP TELEPHONE NUMBER IS CHANGING

Please be informed that the surgery telephone number will shortly be changing to 01268 448200.

Hub Clinics

As per NHS England’s directives, practices are now being asked to work collaboratively as primary care networks.  Laindon Medical Group is part of West Basildon PCN and some services will therefore be provided at PCN hub level.  The HUB clinics will be held at various practices across Basildon and therefore your appointment may not always be at the practice.  The surgeries that make up the West Basildon PCN are Laindon Medical Group, Kingswood Medical Centre, The Knares Medical Practice, Noak Bridge Medical Centre and Ballards Walk Surgery. 

https://www.westbasildonpcn.nhs.uk/

RESPIRATORY HUB:

If a patient has a respiratory issue (possible covid), they will be triaged over the telephone by one of our clinicians as usual and, if a face to face appointment is necessary, the clinician will book the patient an appointment at the respiratory hub which is at:

Long Riding Surgery

Basildon

Essex

SS14 1QY

COLLABORATIVE HUB:

We also have access to general appointments (non-respiratory) at the collaborative hub which will be telephone triage appointments in the first instance and followed up by face to face appointments if deemed necessary.  Collaborative hub appointments will be covered by all of the PCN practices listed above and so it may be necessary to travel to one of the five practices on occasion.  The majority of our appointments will still be at Laindon Medical Group.  The benefit of the Collaboratve Hub is that it offers us access to additional appointments.  

Thank you.

NHS111 for Out of Hours and Alternatives

Over the Platinum Jubilee bank holiday, you may find that access to GP, dental and other healthcare services is affected. You can find out where to access services by using the NHS111 information page for help and advice. https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/nhs-out-of-hours-services/

If you need help while the practice is closed, you can call 111. https://111.nhs.uk

If you need to access Out Of Hours services while the practice is closed and you have difficulty communicating or hearing, you can use the Relay UK app to access help. Call 18001 111 using your smartphone, tablet or computer, or via a traditional textphone. https://www.relayuk.bt.com/relay-uk-services/relay-uk-app.html

If you need access to medical services during practice closures and you use British Sign Language for communication, you can use the Sign Video app to access NHS111. https://signvideo.co.uk/nhs111/

Zero Tolerance

Our reception staff are trained care navigators and can signpost you to the most approprate member of the team who can help you.  They also play an important role liaising with patients on behalf of clinicians.  Our reception staff are an integral part of the team and are bound by the practice's stringent data protection regulations.

Please be kind when speaking to our reception team who are here to help you.  Our staff are not here to be abused and we operate a zero tolerance policy to abusive behaviour.  Any instances of this type of behaviour will be reviewed with consideration of removal from our practice list.

Please note that we are facing unprecedented demand and if call waiting times are very long you may be asked to ring back. Peak times are between 8 and 11 am and we request you to call outside of these times unless of course the matter is urgent. Just a reminder that you can also message our team with any queries or request us for a routine appointment, via the Contact us Online icon on the home page. Please provide us with as much detail as possible and a care navigator will be in touch. For medical emergencies, please contact 111 or 999.