We apologise for the problems patients have experienced this week with the telephone system. This has been due to issues beyond our control. Please be assured that this has been reported and we are doing everything possible to resolve the situation.
IMPORTANT NOTICE TO ALL PATIENTS
Please be aware that the current service provided by the Practice which allows patients to telephone and leave a message on the answer machine or telephone and speak with a member of the Practice staff to request a repeat prescription will be ending on 1st September 2016.
We are pleased to announce that the Health Centre has recently had a new switchboard installed. We hope that this will improve the service to patients telephoning the Health Centre.
Despite having had the new switchboard installed we are aware that there are still some difficulties for patients, on occasion , which are beyond our control and for which we apologise.
We are endeavouring to get these resolved as soon as possible.
In addition the Health Centre telephone number has been changed to 01268 209363 but calls to the previous number 01268 414105 will still be connected.
The practice had its first inspection by the Care Quality Commission on Wednesday 16th December 2015 - the Practice is pleased to report that it was assessed as " Good" in all areas of the inspection.
If you would like to read the report please click on the link below:-
CQC Inspection Report January 2016
Temporary Closure of Practice List
We would like to inform patients that the practice is temporarily unable to register any additional patients at present.
This means that we will not be accepting new patient registrations until further notice.
This has become necessary due to recent staff changes in our Practice and at Laindon Health Centre, over the last couple of years, which has had an impact on our day to day work looking after our registered patients, which is something that we take very seriously.
In order to continue to provide a good quality service we felt that we had no option other than to take action to manage our patient list size.
After discussion with NHS England and Local Medical Committee representatives, we have opted for temporary list closure and so the list will remain closed until further notice.
The practice had its first inspection by the Care Quality Commission on Wednesday 16th December 2015
Shingles vaccination is now available for patients who on 1st September 2015 were-
- aged 70 - date of birth 02/09/44-01/09/45
- aged 71- date of birth 02/09/43-01/09/44
- aged 72- date of birth 02/09/42-01/09/43
- aged 78 - date of birth 02/09/35-01/09/36
- aged79 - date of birth 02/09/34-01/09/35
Unfortunately patients out-with these age ranges are not currently eligible for shingles vaccine.
For more information regarding shingles vaccination please follow the link to the NHS Choices Website.
If you are in one of these age groups and would like shingles vaccine please come to our treatment room – no appointment is necessary
New Online Prescription and Appointment Service
The practice is updating and expanding online services for patients by adding the option of booking appointments online in addition to being able to order prescriptions online.
If you wish to use these on-line services you will need to register for them at the practice, and, for security reasons, we require sight of evidence of identity such as:-
Your medical card, driving licence, utility bill or bank statement.
The new service will replace the current online prescription service and existing users of the current on-line prescription will need to register as above for the new service in order to be able to continue to order prescriptions online.
Please note that since Dr Moulds’ retirement the practice is now known as Dr Marshall and Partners. The new website address is http://www.drmarshallandpartnerslaindonhc.nhs.uk/. Please put this new address in your “ Favourites” folder in your Web Browser.
If you are already registered for repeat prescriptions you do not need to take any other action, you do not need to register again.
** Are you up to date with your jabs? If you're 65 or over, or you suffer certain medical conditions, you should consider the pneumonia immunisation - a 'one-off' jab. There's more information on our 'patient information leaflets' page. **